Exclusions & Non-returnable Items Overview

Exclusions / Non-returnable Items

All garments* purchased at full price, with a discount code, or during a promotion can be returned for a refund or store credit. This excludes end of season sale and any item clearly marked as being clearance/final sale.  

*The following items are ineligible for a refund or credit:  

  • Discontinued/clearance items/irregular items
  • Limited Edition items if communicated on the product page at time of purchase 
  • Accessories 
  • Returns will be for the amount purchased less original shipping fee

Certain types of items cannot be returned, including final sale or model, irregular garments, or gift cards. Please reach out if you have questions or concerns about your specific item. Our Damaged and Defective Items Policy excludes items clearly labeled as not in perfect condition/irregular at the time of purchase. Such items cannot be refunded, credited or replaced. 

You can always contact us for any return questions at hello@undiesloft.com. We are happy to assist M-F 9a-5p CST excluding holidays in the order of which your message was received.