Exchange Policy Overview

Exchange Overview: You will need to request a return ticket for the item(s) you have by emailing hello@undiesloft.com. For all exchanges a postage paid label with tracking will be provided to you via the email on your customer profile. 

You will be notified via email once we’ve received and inspected your exchange. A second email will be sent to the email address on your customer profile to inform with an exchange code in which flat rate shipping will be charged.  

Exchange Shipping: UndiesLoft will pay for return shipping back to UndiesLoft. UndiesLoft does not offer free shipping to customers for exchanges.

  • Shipping for exchanges will be paid by the customer. The shipping charge will be reflected at checkout.  
  • Once shipping fee has been remitted, the exchange item will ship per the UndiesLoft Shipping Policy.

 You can always contact us for any return questions at hello@undiesloft.com. We are happy to assist M-F 9a-5p CST excluding holidays in the order of which your message was received. 

What Happens to Returns?

All returned and unused products are donated to charity to support people in need and to reduce our carbon footprint. 

Our policies are subject to change.